TELEPHONE INTERVIEWING

Telephone interviewing consists of an interviewer conducting a telephone survey, either from a customer list provided by the client or randomly from a phone book.  They can range in length from 1 minute to 15 minutes, with mostly multiple choice questions and very few open-ended questions.  Let us help you find out if your customers are satisfied with the service you are providing for them. 

REFERENCES

• Steve Thurston, The NorthMark Group, Concord, NH

• Millyn Moore, Millyn Moore & Assoc.  Queeche, VT

• Eleanor Goss, EBG Marketing Assoc.,  Fairfield, CT